Reviews By Topic
Product Quality58
Delivery And Shipping41
Website/Ordering29
Customer Service24
Billing And Refunds18
Value For Money9
Communication5
Other2
Sample Dashboard
VeraTrack Sample Dashboard
An invented example of what you would see in your Client Area. Not a real business and not real reviews.
Illustrative Example. "Example Outdoor Store" and all figures on this page are invented. Risk screening, not legal advice.
Overview: Last 3 Months
- 186reviews uploaded
- 3.9average rating
- 64%positive
- 24%negative
Reviews By Topic
Negative Reviews By Month
Negative reviews are rising, mostly about delivery charges.
What's Going Wrong
| Issue | Negative reviews | Trend | Warning |
|---|---|---|---|
| Delivery charge added at checkout | 17 | Rising | 5+ on one issue |
| Refunds refused for faulty items | 8 | Steady | 5+ on one issue |
| Slow replies from customer service | 6 | Falling | 5+ on one issue |
| Items smaller than expected | 3 | Steady | Watching |
The warning appears when 5 or more negative reviews are about the same issue. It means "worth a look", not that anything is wrong. Issues with a warning are checked by a reviewer in the next audit.
Recent Reviews (Example)
| Rating | Review | Topic |
|---|---|---|
| 2 of 5 | The delivery charge only appeared at the last step of checkout. | Website/Ordering |
| 5 of 5 | Great quality rucksack, arrived quickly. | Product Quality |
| 1 of 5 | Stove was faulty after 10 days and they would only repair it. | Billing And Refunds |
| 4 of 5 | Easy to order and the sizing guide was spot on. | Website/Ordering |
In the Client Area you would be able to filter reviews by topic, rating and date, compare dated snapshots, and download your data.